If going to a salon for the first time makes you nervous, you’re not alone. Many people have their first experience when they get a gift certificate to a Beauty salon. Some people don’t even use the gift certificates because they’re anxious about what will happen and the finer points of spa etiquette.
Because we want your first visit to be stress-free and for you to know completely what your day entails, we have compiled the following information to allow you to completely relax and enjoy your day at the spa.
Check your diary
Check your schedule and choose a convenient date. Contact us and let one of our friendly front office team guide you through the booking process. To avoid disappointment we do recommend you have more than one date in mind as your first choice may not be available. Especially when booking on the weekends. Our weekends tend to be booked a month in advance so give yourself some time before booking.
Select your treatments
The basic salon treatments are massage, facial, body treatment, manicure and pedicure. A massage will help you relax and get rid of muscle tension. A facial is a deep cleansing of your face, and a body treatment exfoliates and softens your skin. You can also combine services, a massage and a body treatment is a good combination or a massage and a facial.
Prepare for your spa experience before you go
- Drink plenty of water before and after services to enhance the benefits of your treatments.
- Don’t eat for at least an hour before or after your massage.
- Arrive early so you have time to enjoy the garden.
- Allow your mind to calm down before your treatment.
- Gift Vouchers
Please bring along any Gift Vouchers that are required for your booking. You will need to hand these in on arrival. - Remember your “spa voice” when you are with us. There are treatments happening all over the spa so please respect the other clients while they are enjoying their experience.
- Please ensure that your cell phones are switched off or at least turned to silent.
- Please fill out your consultation card and allow the Therapist to escort you to the treatment room.
- During your treatment you should control the conversation.
If you do not want to be bothered with chit-chat please let the therapist know she must respect your silence. Do not be afraid to speak out and tell your therapist if you are comfortable, cold and happy with the pressure of the treatment.
- Whilst you are with us remember to breath, forget the outside pressures of the world and relax.
All therapists are to be treated as professionals, and no lude behaviour will be tolerated. - As homecare is vitally important to continuing your salon experience, your therapist will recommend products to you. At no time must you feel pressurised to take the products recommended but do take note of the advice given to you.
- Showing appreciation / gratitude at the end of your treatment is appreciated. This can be done by filling in a feedback card at the front desk.
What to do when you are here
- This is your time to de-stress and relax.
- Arrive 5-10mins prior to the commencement of your treatments to fill out necessary forms on first arrival, and ensure treatments start on schedule.
- Please note that salon facilities are used at your own risk. Heat treatments are not recommended for people with high blood pressure, any heart condition and women who are pregnant.
Our policies
- All spa packages must be paid for on confirmation of booking. Credit Card details are required to secure your booking.
- Booking in advance is recommended.
- We kindly request punctuality. Late arrivals will be finished within the scheduled time while the fee will remain unchanged.
- 24 hour notice of cancellation or appointment change is required, otherwise acancellationfee of 50% will be added onto your next appointment.
- Ensure cellular/mobile phones are switched off during treatments.
- All prices and information are subject to revision without prior notice.
- Products purchased are not refundable.
- Monthly specials may not be sold as Gift vouchers.
- The spa will not be held responsible for any theft, damage, loss or misfortune that may occur.
- Secure parking is available.
Conditions
Please inform your therapist if you have any of the following conditions:
- On any medication
- High blood pressure
- Any Heart condition
- Recent surgery
- Muscle or joint injuries
- Sinusitis
- Allergy to Iodine, sulphur or product allergies
- Pregnancy
- Epilepsy
- Diabetes
- Eczema or Psoriasis
- Sunburn
Cancellation Policies:
- A 24 hour notice period is required for cancellations and rescheduling.
- Late arrival will result in a reduction of treatment time, if a treatment is not cancelled 24hrs prior, the full treatment fee will apply.
