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The boring, but very important stuff...

INDEMNITY & LIABILITY DISCLAIMER (CPA‑Aligned)
 

1. General Indemnity

By booking and receiving treatments at our salon, you acknowledge and agree that:

  • All treatments carry inherent risks.

  • You have disclosed all relevant medical conditions, allergies, medications, and contraindications.

  • You indemnify the salon and its staff against any injury, reaction, or adverse outcome resulting from undisclosed conditions or failure to follow aftercare instructions.

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2. Treatment‑Specific Indemnity

This applies to:

  • Dermapen

  • Jet Plasma

  • Lamprobe

  • Chemical peels (pHformula)

  • Lash lifts

  • Lash extensions

  • Waxing

  • Spray tanning

  • Massage

  • Manicures & pedicures

You accept that results vary and that no treatment guarantees a specific outcome.

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3. Limitation of Liability

To the fullest extent permitted by the CPA:

  • We are not liable for temporary redness, irritation, breakouts, or expected post‑treatment reactions.

  • We are not liable for damage caused by failure to follow aftercare instructions.

  • We are not liable for personal items lost or damaged on the premises.

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4. Children & Minors

Treatments for minors require written consent from a parent or guardian.

SALON TERMS & CONDITIONS

Applies to all in‑salon treatments and bookings


1. Client Responsibilities

Clients must:

  • Provide accurate health and medical information

  • Follow all pre‑care and aftercare instructions

  • Arrive on time

  • Disclose allergies, medications, or contraindications

  • Inform the therapist of discomfort during treatment


2. Health & Safety

We reserve the right to decline treatment if:

  • Contraindications are present

  • The client is unwell

  • The treatment may pose a risk

  • The client refuses to provide required health information


3. Children & Minors

Minors under 18 require written consent from a parent or guardian. No unsupervised children are allowed in the treatment area.


4. Treatment Outcomes

All treatments carry inherent risks. Results vary based on skin type, lifestyle, and i


5. Indemnity

By booking a treatment, you agree to indemnify the salon and its staff against:

  • Reactions caused by undisclosed conditions

  • Failure to follow aftercare

  • Expected post‑treatment side effects

  • Damage to personal items brought into the salon


6. Right of Admission

We reserve the right to refuse service to anyone who:

  • Behaves disrespectfully

  • Violates salon policies

  • Poses a health or safety risk

  • Arrives intoxicated or under the influence


7. Pricing

All prices are subject to change without prior notice. Quotes are valid at the time of booking only.


8. Privacy

All client information is handled according to POPIA and our Privacy Policy.


9. Promotions

Promotions cannot be combined unless explicitly stated.
Promotional bookings are subject to availability.

REFUND & CANCELLATION POLICY

Aligned with the Consumer Protection Act (CPA)

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1. Cancellations

To respect our time and other clients:

  • Cancellations within 24 hours of your appointment may incur a 50% fee.

  • No‑shows will be charged 100% of the appointment value.

  • Late arrivals of more than 15 minutes may result in rescheduling and a partial charge.

 

2. Refunds for Treatments

Due to the nature of beauty and aesthetic services:

  • No refunds are offered for completed treatments.

  • If you experience an unexpected reaction, please contact us within 24–48 hours for assistance.

  • Results vary per individual; no specific outcome is guaranteed.

 

3. Refunds for Products

Refunds or exchanges are only offered if:

  • The product is unopened, unused, and in original packaging

  • Returned within 7 days of purchase

  • The product is defective (CPA Section 56 applies)

Products cannot be returned if:

  • Opened or used

  • Damaged due to misuse

  • Past the return window

 

4. Deposits

Some treatments may require a deposit. Deposits are non‑refundable but may be transferred to a new date if rescheduled more than 24 hours in advance.

 

5. Gift Vouchers

  • Valid for 12 months

  • Non‑refundable

  • May be transferred to another person

  • Cannot be exchanged for cash

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